Terms and Conditions of Use

Last updated: 20 July 2026

1. General information

The website proflex-tech.ro, hereinafter referred to as the “Website”, is operated by:

PROFLEX AUTOMOTIVE SRL
Tax ID: 34492005
Trade Registry No.: J2015000475266
EUID: ROONRC.J2015000475266
Registered office: Str. Ierbușului no. 38/B, Reghin, Mureș County, postal code 545300, Romania
E-mail: oddice@proflex-tech.ro

For the purposes of this document, PROFLEX AUTOMOTIVE SRL may be referred to as the “Company”, “PROFLEX”, the “Operator” or the “Provider”.

Accessing, browsing and using the Website implies that you have read, understood and accepted these Terms and Conditions.

Persons who do not agree with these provisions are asked not to use the Website and not to submit requests through it.

2. Purpose of the Website

The Website is intended to present the Company, its products, equipment, solutions and services, including, without limitation:

industrial equipment and solutions;
welding machinery and equipment;
industrial automation;
PLC, HMI and SCADA systems;
hydraulic systems and equipment;
integrated systems and customised solutions;
design and technical consultancy;
installation, commissioning and integration services;
modernisation of existing equipment;
preventive and corrective maintenance services;
supply of spare parts and components;
other technical products and services presented on the Website or included in commercial offers sent by the Company.

The information published on the Website is mainly general and informative in nature. It does not automatically constitute a firm contractual offer and does not oblige the Company to provide a certain product or service under the conditions presented on the Website.

3. Definitions

For the purposes of these Terms and Conditions:

User means any natural or legal person who accesses or uses the Website.

Customer means the natural or legal person who requests and, where applicable, contracts products or services offered by the Company.

Consumer means a natural person acting for purposes outside their commercial, industrial, production, craft or professional activity.

Professional Customer or B2B Customer means any legal person, authorised natural person, sole proprietorship, family enterprise, professional or other entity acting in connection with its economic or professional activity.

Request for quotation means the message sent by the User through the contact form, by e-mail, by telephone or through other means of communication.

Commercial offer means the document sent by the Company after analysing the Customer’s requirements and which may include specifications, prices, deadlines, payment terms, delivery conditions, warranties and other contractual provisions.

4. Use of the Website

The User undertakes to use the Website only for lawful purposes and in a manner that does not affect its operation, the rights of the Company or the rights of other persons.

The following are prohibited:

using the Website for fraudulent, abusive or illegal purposes;
submitting false, incomplete or misleading information;
introducing or distributing viruses, malicious software or other elements that may affect the Website;
attempting to gain unauthorised access to servers, databases or IT systems;
copying, automatically extracting or reusing the Website content for commercial purposes without the Company’s consent;
using the identity of another person or entity without authorisation;
sending unsolicited messages, advertising materials or requests unrelated to the Company’s activity;
carrying out any activity that may affect the security, availability or performance of the Website.

The Company reserves the right to restrict a User’s access if it identifies improper or unlawful use of the Website.

5. Requests for quotation

Users may submit requests through the form available on the Website or through the displayed contact details.

Sending a request does not constitute:

placing a firm order;
accepting a commercial offer;
automatically concluding a contract;
reserving a product, equipment or execution period;
the Company’s assumption of an obligation to provide the requested product or service.

In order to prepare an offer, the Company may request additional information, such as:

the Customer’s identification details;
technical specifications;
drawings, sketches or documentation;
photographs or video recordings;
conditions of use;
the project location;
requested deadlines;
applicable technical standards;
information regarding existing installations or equipment;
other data necessary for evaluating the project.

The Customer is responsible for the accuracy, completeness and timeliness of the information provided.

The Company shall not be liable for delays, additional costs or unsatisfactory results caused by incorrect, incomplete or late information provided by the Customer.

6. Conclusion of the contract

A contract between the Company and the Customer shall be considered concluded only in one of the following situations:

written acceptance of a commercial offer;
signing a contract;
sending a firm order and its confirmation by the Company;
issuing and accepting a proforma invoice, where the document clearly establishes the subject matter and commercial conditions;
payment of the requested advance, if the offer provides that payment of the advance represents acceptance of the order;
signing a handover report, work commencement order or other contractual document.

Automatic confirmation of receipt of a form or e-mail does not constitute acceptance of the request and does not, by itself, produce contractual effects.

The Company reserves the right to refuse a request or order when:

the product or service cannot be supplied;
the information provided is insufficient;
the requirements are unclear, unlawful or impossible to fulfil;
there are suspicions regarding the Customer’s identity or payment capacity;
the project presents unjustified technical, legal or commercial risks;
the Customer has outstanding obligations towards the Company;
supply would breach applicable legal, contractual or trade restrictions.

7. Priority of contractual documents

If a contract is concluded, the relationship between the Company and the Customer shall be governed, in order of priority, by:

the contract signed by the parties;
addenda;
the accepted commercial offer;
the confirmed order;
the technical specifications and annexes;
these Terms and Conditions;
applicable legislation.

In the event of any inconsistency between these Terms and Conditions and a contract or accepted commercial offer, the provisions of the individual contractual document shall prevail.

8. Customised products and services

Some of the Company’s products and services may be designed, manufactured, configured or adapted according to the Customer’s requirements.

Before execution begins, the Customer may be asked to approve:

the technical design;
execution drawings;
the configuration;
the list of components;
dimensions;
operating parameters;
the location;
connection interfaces;
implementation stages and deadlines.

Approval given by the Customer confirms that the respective information and specifications correspond to the Customer’s requirements.

Changes requested after approval may result in the revision of the price, delivery deadline, technical solution and warranty conditions.

In the case of products manufactured or customised based on the Customer’s specifications, cancellation of the order may be conditional upon payment of costs already incurred, materials ordered, work performed and other proven damages.

9. Technical information

The Company makes reasonable efforts to ensure that the descriptions, images, specifications and documents published on the Website are accurate.

However:

images may be illustrative;
colours and product appearance may differ depending on the screen, configuration or version;
dimensions and specifications may be updated by manufacturers;
certain features may vary depending on the requested configuration;
the solutions presented may require adaptations for each project;
the information published does not replace technical analysis, the offer or contractual documentation.

Before accepting the offer, the Customer is required to verify whether the proposed product or solution is suitable for the intended purpose.

Any technical recommendation is made based on the information provided by the Customer and the conditions known at the time of evaluation.

10. Prices and payment terms

If prices are displayed on the Website, they are informative, except where expressly stated otherwise.

The final price shall be established through the commercial offer, confirmed order or contract concluded between the parties.

The price may vary depending on:

product configuration;
project complexity;
materials and components used;
exchange rate;
transport costs;
customs duties;
installation and commissioning works;
staff travel;
execution deadlines;
additional services;
changes requested by the Customer.

Prices shall be expressed with or without VAT, according to the mentions in the commercial offer.

The payment method, advance payment, due dates, currency, penalties and any financial guarantees shall be established in the contractual documents.

In the absence of contrary provisions, payment shall be made based on invoices issued by the Company.

11. Delivery, installation and commissioning

The conditions regarding delivery, transport, installation, commissioning and acceptance shall be established in the applicable offer or contract.

The communicated deadlines may be conditional upon:

payment of the advance;
approval of the technical documentation;
provision of access to the location;
submission of the requested information;
availability of materials and components;
fulfilment of the Customer’s obligations;
obtaining the necessary permits or authorisations;
conditions beyond the Company’s reasonable control.

The Customer must ensure, as applicable:

safe access to the location;
power supply and necessary utilities;
contact personnel;
agreed auxiliary equipment;
necessary permits and approvals;
compliance with occupational health and safety rules;
technical conditions necessary for installation and testing.

Delays caused by the Customer’s failure to fulfil its obligations may result in the extension of deadlines and invoicing of additional costs.

12. Acceptance of products and services

Upon delivery or completion of works, the Customer is required to inspect the products, equipment and services provided.

Acceptance may be recorded by:

handover report;
acceptance report;
delivery note;
transport document;
written confirmation;
commissioning without objections;
other documents agreed between the parties.

Any shortage, visible damage or apparent non-conformity must be communicated to the Company within a reasonable time and recorded, where applicable, in the delivery or acceptance documents.

Signing acceptance documents without objections confirms receipt of the products or performance of the services, without affecting rights regarding any hidden defects or mandatory rights granted by law to consumers.

13. Warranties

The warranty conditions and duration are established in the commercial offer, contract, warranty certificate or manufacturer’s documentation.

The warranty may be conditional upon:

using the product according to its intended purpose;
complying with operating instructions;
performing recommended maintenance;
using appropriate consumables and parts;
keeping service records;
repairs being carried out only by authorised persons;
complying with technical parameters and environmental conditions;
full payment of contractual obligations.

The warranty does not cover, to the extent permitted by law:

normal wear and tear;
consumables;
improper operation;
use outside technical parameters;
accidents, impacts or mechanical damage;
unauthorised interventions;
modifications made without the Company’s consent;
failures of installations into which the product is integrated;
use of incompatible parts, accessories or consumables;
failure to comply with maintenance instructions;
damage caused by overvoltage, fire, floods or other external events;
incorrect technical information provided by the Customer.

The mandatory rights of consumers provided by applicable legislation are not affected by these provisions.

14. Consumer rights

The Website is primarily intended for professional customers and industrial projects.

If the Company concludes a contract with a consumer, the consumer shall be provided, before the conclusion of the contract, with the mandatory information required by applicable legislation.

If a distance contract is concluded with a consumer, the right of withdrawal may be exercised under the conditions and within the deadlines provided by law, subject to legal exceptions.

The right of withdrawal may not apply, among others, to products:

made according to the consumer’s specifications;
clearly personalised;
manufactured in a special configuration;
which, after delivery, are inseparably mixed or integrated with other goods;
for which the law establishes another exception.

For services started before the expiry of the withdrawal period, at the express request of the consumer, the consumer may owe the value of the services performed up to the moment of withdrawal, under the conditions of the law.

Sending a simple request for quotation through the Website does not constitute the conclusion of a distance contract and does not trigger a withdrawal period.

15. Customer obligations

The Customer undertakes:

to provide accurate and complete information;
to communicate the real purpose and conditions of use;
to review and approve the technical documentation;
to obtain the necessary permits and approvals;
to comply with installation, operation and maintenance instructions;
not to modify the equipment without the Company’s consent;
to pay invoices by the established due dates;
to ensure access for technical personnel, if necessary;
to comply with occupational health and safety rules;
to use the products only through qualified personnel;
to promptly inform the Company of any incident or malfunction.

The Customer is liable for damages caused by providing incorrect information, improper use of the products or failure to comply with the technical documentation.

16. Intellectual property

The Website content, including texts, photographs, images, graphics, logos, trademarks, names, video materials, documentation, drawings, files, structure and design elements, is protected by copyright, trademark and intellectual property legislation.

The rights to this content belong to the Company or to partners who have authorised its use.

Users are prohibited from copying, modifying, distributing, publishing, selling, licensing, reproducing or exploiting the Website content without the written consent of the rights holder.

Downloading or printing materials is permitted only for internal and non-commercial use, while retaining ownership rights notices.

Technical documentation, designs, drawings, diagrams, software programs and solutions developed within a project remain subject to the rights established through the offer or contract concluded with the Customer.

Sending an offer or documentation does not constitute the automatic transfer of intellectual property rights.

17. Trademarks and trade names

The PROFLEX name, graphic elements and other trademarks displayed on the Website may not be used without the prior consent of the holder.

Trademarks and names belonging to manufacturers, suppliers or partners are the property of their respective holders and are used exclusively for identification and presentation purposes.

18. Confidentiality of technical information

The information, files and documentation submitted by Users may contain confidential technical or commercial data.

The Company will use this information to analyse the request, prepare the offer, perform the contract and fulfil legal obligations.

For projects involving information with a high level of confidentiality, the parties may enter into a separate confidentiality agreement.

The User must not submit classified information, essential trade secrets, passwords, access data or other sensitive information through the public form before appropriate protective measures have been established.

19. Protection of personal data

Personal data submitted through the Website will be processed in accordance with applicable legislation and with the Privacy Policy published on the Website.

Data may be processed for:

responding to requests;
preparing offers;
carrying out contractual relationships;
communicating with the Customer’s representatives;
invoicing and accounting;
technical assistance;
defending rights and legitimate interests;
fulfilling legal obligations;
sending commercial communications, where there is a legal basis.

For detailed information regarding data categories, purposes, legal bases, retention period and the rights of data subjects, Users must consult the Privacy Policy.

20. Cookies

The Website may use cookies and similar technologies necessary for operation, security, traffic analysis and, where applicable, content personalisation.

Information regarding the cookies used, their duration and the method of expressing or withdrawing consent is presented in the Cookie Policy and in the preference management module available on the Website.

21. Electronic communications

By sending a request, the User agrees to be contacted in connection with their request by e-mail, telephone or through other contact details provided.

Replies and messages related to requests, offers, orders, contracts, deliveries, invoices, technical support or warranties do not constitute unsolicited commercial communications.

Marketing communications will be sent only under the conditions permitted by applicable legislation.

The User may request the cessation of commercial communications by using the unsubscribe mechanism or by contacting the Company.

22. Website availability

The Company aims to keep the Website available and functional, but does not guarantee that it will be accessible permanently or without interruption.

Access may be suspended or limited for:

maintenance;
updates;
resolving technical issues;
security measures;
interventions by service providers;
events beyond the Company’s control.

The Company may modify, suspend or remove certain sections of the Website without prior notice, to the extent permitted by law.

23. Website security

The Company implements reasonable measures to protect the Website and the information processed.

However, the transmission of information over the internet cannot be guaranteed to be completely risk-free.

The User is responsible for:

the security of the device used;
updating the operating system and programs;
using an antivirus solution;
protecting accounts and e-mail addresses;
verifying the authenticity of received messages;
avoiding suspicious links.

The Company will not request passwords, authentication codes or full card details through the public contact form.

24. Limitation of liability

The information published on the Website is provided in good faith and is general in nature.

To the extent permitted by law, the Company shall not be liable for:

decisions made exclusively based on general information from the Website;
use of products without analysing the technical documentation;
incompatibility of products with installations about which the Company was not informed;
errors caused by incorrect data provided by the Customer;
indirect losses or production losses;
interruption of the Customer’s activity;
loss of data or commercial opportunities;
failures of systems or services provided by third parties;
unauthorised access resulting from the User’s fault;
the content of third-party websites;
events beyond the Company’s reasonable control.

No provision excludes or limits the Company’s liability in cases where such exclusion or limitation is prohibited by law.

In relationships with professional customers, the specific limits of liability may be established through the individual offer or contract.

25. Links to other websites

The Website may contain links to the pages of manufacturers, suppliers, partners or other third parties.

These links are provided for information purposes. The Company does not control and is not responsible for the content, security, availability or policies of third-party websites.

Accessing them is done at the User’s own risk.

26. Force majeure and fortuitous event

Neither party shall be liable for non-performance or delayed performance of obligations if this is caused by a force majeure event or fortuitous event recognised according to the law.

Such events may include, depending on the circumstances:

natural disasters;
fires;
floods;
armed conflicts;
general strikes;
epidemics;
restrictions imposed by authorities;
major transport disruptions;
shortage of raw materials;
supply chain blockages;
extensive power outages;
major cyberattacks;
unavailability of communications infrastructure;
other events that could not reasonably have been foreseen or avoided.

The affected party shall inform the other party and shall make reasonable efforts to limit the effects.

27. Notifications and complaints

For notifications or complaints, Users may contact the Company at:

PROFLEX AUTOMOTIVE SRL
Str. Ierbușului no. 38/B
Reghin, Mureș County
Postal code 545300
E-mail: oddice@proflex-tech.ro

The notification must contain, as applicable:

the name or company name of the applicant;
contact details;
the offer, order, contract or invoice number;
a description of the situation;
relevant documents;
the requested solution.

The Company will analyse the complaint and send a response within a reasonable time, depending on the complexity of the situation and the applicable legal provisions.

28. Resolution of consumer disputes

The Company aims to resolve any disagreements amicably.

Consumers may use, under the conditions of the law, alternative dispute resolution mechanisms coordinated by the National Authority for Consumer Protection.

Accessing alternative procedures does not limit the consumer’s right to contact the competent authorities or courts.

29. Applicable law and competent courts

These Terms and Conditions are governed by Romanian law.

Any disagreement shall first be resolved amicably.

If amicable resolution is not possible, the dispute shall be submitted to the competent courts established according to the law.

In relationships with professional customers, the parties may establish through contract the jurisdiction of the courts at the Company’s registered office or another method of dispute resolution.

The provisions regarding the competent court do not limit the rights granted to consumers by mandatory legislation.

30. Amendment of the Terms and Conditions

The Company may periodically amend this document to reflect:

legislative changes;
changes to services;
updates to Website functionalities;
technical or security requirements;
changes in how the activity is carried out.

The updated version will be published on the Website, together with the date of the latest change.

Amendments apply from the date of publication and shall not affect contracts already concluded retroactively, except in situations provided by law or agreed by the parties.

31. Severability

If any provision of this document is declared null, unlawful or unenforceable, the remaining provisions shall continue to have effect.

The affected provision shall be interpreted or replaced, to the extent possible, with a lawful provision that reflects the original purpose as closely as possible.

32. Contact

For questions regarding the Website, products, services or these Terms and Conditions, you may contact us at: